FAQs

 

How to place an order?

To place an order, go to our website and select the items you wish to purchase. Add the items to your cart and click "Buy." You will be able to enter your shipping and payment information. Finally, click "Place Order" to complete your purchase.

What are the shipping costs?

Shipping costs are free everywhere in Cotonou, Calavi and at the Customers' expense depending on the distance from Cotonou.

How long does it take to receive my order?

Orders are generally shipped within 24 business hours of order confirmation. Delivery times vary depending on your geographic location. For Cotonou and Calavi, the delivery time is 48 hours maximum. And 2 days maximum for other cities.

What should I do if my order is late?

If your order is delayed, please contact us via our website contact page or WhatsApp. We will do our best to help you resolve the issue.

How do I return an item?

You can return an item within 14 days of receiving your order. To return an item, please contact us via the contact page on our website. We will provide you with a return form that you will need to complete and return with the item.

How can I get a refund?

Refunds will be issued within 14 days of receiving your return. The refund amount will be the amount you paid for the item less any shipping costs.

I didn't find the answer to my question.

If you have not found the answer to your question in this FAQ, please contact us via the contact page on our website. We will do our best to help you.